Long before I became an auto writer and before I became a programmer, I worked in call centers. Without getting too deep into it, I was the first line that someone called whenever their school’s software wasn’t working right. Often, these people were absolutely pissed at me, even though their problem had nothing to do with me and I was trying my best to fix it. Remember to be nice to your customer service reps!
Jason wrote about how Stellantis is putting annoying pop-up ads in cars, and a lot of you are pretty upset. It’s understandable, too. It’s already bad enough to be hit with a barrage of ads everywhere on the Internet. One reader suggested being snarky to the Stellantis customer service people, but Bob Boxbody is correct here:
I used to work in a call center, and I disagree. It’s not the rep’s fault that they have to do those steps, and the company will never hear about your snark. Customer service is a crappy enough job as it is; no need to be jerks to them. It doesn’t help anything. They probably hate it as much as you do.
In my experience, a company does not care if you yell at or try to get smart with their customer service reps. The company will not change because you’re making a poor call center employee’s life harder. As Bob said, nobody with any power at the company will ever hear your call, anyway. Also consider that, often, the rep is being told what to say, even if they do not personally believe it. So, just consider that the next time you’re heated up about something, when you call customer service.
The NSX Was Only in Development for 4 Years:
Our goal is to deliver the best vehicle experience for our customers.
News to me.
Tekamul made me laugh by starting a thread:
I hope when you call that 800 number, you are inundated with scratchy muzak broken up every 30 seconds by polite reminders that you can get $3000 cash back on a 2024 Dodge Hornet.
FormerTXJeepGuy:
Every 30 seconds the cash back goes up by $500.
Jack Beckman:
If you wait long enough, they pay you to take it.
FormerTXJeepGuy:
Your call is important to us. Because of your hold time, we are emailing you a coupon for one free Dodge Hornet. Taking it is not optional.
Thomas wrote about why it’s a good idea to check on your bump stops. Alexk98 has a really heartwarming request:
Check On Your
Bump StopsFriends, They Might Not Be OkayFeels as good a time as any to throw this out there.
Have a great weekend, everyone!
Topshot graphic: TheNetGuyDotCom/X
No one berate cotomor sevis. They are only doing their jorbs.