When I was a geeky kid, reading all sorts of science fiction, the idea of advanced artificial intelligences came up often. Sometimes in the form of robots, sometimes in the form of a computer without a robotic body, but always something thought provoking as these synthetic brains breached the boundaries of sentience and started to grapple with the mysteries of identity and what it means to be something aware of one’s self. They asked what this thing called “love” is or wished to experience laughter or something equally profound.
What they almost never did was make buyback deals on used BMWs that would later be reneged upon.
And yet, here in our stupid reality, that’s what AI is actually doing, when it’s not too busy giving you bad advice or putting pictures of famous people you find online in skimpy clothes. This particular situation, CBC writes, happened at the BMW Toronto dealership, when 2021 BMW X3 XDrive 30i owner Zack Giacomelli, displeased from having to do expensive repairs on the car, decided to reach out to BMW Toronto to see if they were interested in buying the car back.
Happily, they were! At least, according to BMW Toronto’s online representative, named Quinn.
Quinn offered $27,162.79 for the BMW, covering the remaining balance on the car, with “no money owing, and no cash back,” according to texts with Quinn that Giacomelli shared with CBC. Giacomelli was very happy with this offer, and for the hell of it made a counteroffer of $28,000, which Quinn allegedly stated “sounds reasonable.” Quinn even allegedly suggested that Giacomelli come by the dealership to “lock in today at 3:30.”
Everyone should be happy, right? A deal is about to be struck!
Well, not quite. According to CBC,
“Moments later, Giacomelli said, a BMW Toronto sales consultant called to revoke the offer, explaining that Quinn wasn’t a real person, but rather an artificial intelligence chatbot that had made the offer in error.”
Why did the dealership allegedly rescind the offer? Because Quinn is not a human being: Quinn is an AI chatbot.
This of course brings up that perennial philosophical question: so what?
Yes, Quinn is an AI, but it’s also acting on behalf of the dealership, and customers who interact with Quinn have no way of knowing if Quinn is man or machine; just ask Alan Turing about that.
Giacomelli brings up an excellent point about all of this, telling CBC:
“If they’re going to be replacing their employees’ jobs with AI, then they need to be honouring what that AI says.”
Mr. Giacomelli, I couldn’t agree more.
You can’t have it both ways; a business can’t automate a job that was formerly a person with authority to make deals like this and then decide that no, what this machine says while operating as an agent of the dealership cannot be taken as actual, binding interactions with the dealership, like what the human agents they replaced did. How the hell is a customer supposed to know that? And if the AI will say things that aren’t actually what the dealership intends to do, then what’s the point of the damn AI?
If a human employee had made a deal like this, the dealership could likely have to honor it, or at the very least consider it. Just as a human can be an idiot and make bad decisions, an AI can be an idiot as well, and perhaps even could execute idiocy with efficiencies and speeds no human could hope to match.
An AI chatbot may be able to interact convincingly with a customer, but it fundamentally does not understand what it’s doing. It has no idea what cars actually are or how much money is actually worth or, well, anything about life in the world, really. It’s a bunch of branching conditionals and massive databases that delivers the illusion of sentience. The reality is it doesn’t “know” jack feces.
Eventually, the dealership did honor the $27,162.79 offer, so they did end up doing the right thing in the end. But even if they hadn’t, the law seems to be on Giacomelli’s side. Canadian law has already encountered this issue, as a case in 2024 ruled that companies (in this specific case, Air Canada) are indeed responsible for what their AI agents tell customers.
The legal decision makes its point and reasoning quite clear:
“Air Canada argues it cannot be held liable for information provided by one of its agents, servants, or representatives – including a chatbot. It does not explain why it believes that is the case. In effect, Air Canada suggests the chatbot is a separate legal entity that is responsible for its own actions. This is a remarkable submission. While a chatbot has an interactive component, it is still just a part of Air Canada’s website. It should be obvious to Air Canada that it is responsible for all the information on its website. It makes no difference whether the information comes from a static page or a chatbot.”
Where that 2024 case made clear that it “makes no difference whether the information comes from a static page or a chatbot,” it would also stand to reason, and perhaps even more strongly, that it makes no difference if an official communication from a car dealership comes from a human agent or a silicon one.
Hopefully, this case will be noticed by other businesses using a chatbot to interact with clients and customers. You can’t embrace the economics of getting rid of employees in favor of AI without accepting whatever some AI may say or do while representing the organization. AIs are, bluntly, idiots. They can’t help it; they’re not alive, and have no genuine understanding of the world. Is that really what a company wants representing it?
(top image: Jason Torchinsky, YouTube, CBC)
While I applaud the dealership for standing behind the deal, I feel you are making the invalid assumption that a human salesdroid has any authority to make pricing promises either. That looks to be different in Canukistan, but they generally do not South of the Border. It’s not a deal until it’s on “paper”, be that dead trees or Docusign or equivalent with all applicable signatures.
But as with most law in the US, YMMV highly dependent on exactly where you are at the time.
Hah, Air Canada. The same company that let someone fly their planes for 27 years without a licence, I could totally see them cutting corners with AI.
Not quite true he had a fishing licence
Did he crash?
No?
Then what are you complaining about?
One bit often glossed over in that one is that the pilot passed their regular checks. To the airline, he was just another pilot. He just didn’t have the proper license.
That was like my mechanic career! I only spent the latter half of it licensed. But my experience in the first half let me plead my case to the governing body to skip the 3 years of trade school and just challenge the license.
Technically, my certification to deploy Dell PowerStore systems has expired (and won’t be renewed – we don’t sell them anymore so not worth the bother) – but who do you want doing that? Me, with 10 years of experience doing it, or some newb who just took the training class and got the minimum passing score on the exam so he’s “certified”. An exam I helped write. Of course, chances are reasonably good nobody is going to die if a PowerStore crashes.
I’d want you wrenching on my car over some licensed kid right out of school for sure!
Ironically, I now teach and develop curriculum for apprentices and licensed techs.
It’s weird trying to prep apprentices for an experience I never had.
As the saying goes, what do they call the guy who finished dead last in medical school?
“Doctor”.
That is so perfectly true. And they don’t know anything and tend to kill people frighteningly more than is ever reported. Though I would almost want the guy from the bottom of the class – at least he KNOWS he’s not that good at it yet, so he should be listening the nurses and other folks involved. The dude who graduated first is bound to be an arrogant SOB.
There’s a difference between certified and qualified!
There absolutely is – which is why the saying around my company is that a cert and $5 will get you a cup of coffee.
In too many cases, a cert just means you memorized enough to pass a test, not that you can actually apply that knowledge in a useful way.
I am a retired teacher so all of the teachers were certificated but that doesn’t mean that everyone was qualified.
No doubt!
Which after *27* years of flying and countless checks and tests, is a technicality. Albeit a very important one. The dude obviously knew what he was doing behind the stick/yoke. I don’t know the details. I have a Youtube video by one of my favorite aviation explainers in my queue about it, but haven’t had time to watch it.
I think the actual number was 17 years. But yeah, guy knew what he was doing. Almost got away with it, too!
It was indeed.
I still haven’t managed to watch the long-form video, just a short – how did he actually get caught out?
If it wasn’t for those meddling kids …
On the one hand, it’s a fair point
On the other hand, if he had crashed the airline’s insurance would not have paid out compensation to the families of the deceased passengers
Now do you see something worthy of complaining about?
I very much doubt that would be the case. Policies are not as easy to weasel out of as people seem to think. Especially against large companies with armies of lawyers.
This guy had a LONG history of demonstrating that he was a more than competent pilot, a paper technicality was not going to void the insurance. it’s not like he was the guy in Europe who literally taught himself how to fly a 737, this guy was a decorated military pilot before he went to fly for the airline, and was a fully-qualified and certificated first-officer. He just never crossed all the paperwork i’s and dotted all the t’s before he became a Captain is my understanding of the situation.
Yeah, I’ve dealt with them in a professional capacity enough to know I will never be dealing with them in a commercial capacity. Buncha corner-cutting wankers.
This is probably just the first of many, or at least I hope so for entertainment’s sake. France and Germany have ruled that Google AI is legally liable for and garbage it spews out. I hope that more countries hold AI liable as a company representative when it is used as a company representative, and we end up with some kid taking delivery of a $20 aircraft carrier because of Goblin magic.
This post was fine and sensible and then became wide-eye deranged and perfect.
I enjoyed the documentary “Pepsi, Where’s my Jet?” It’s about the kid who used goblin magic to get enough Pepsi points to obtain the Harrier that was advertised on the TV commercials. After years of litigation Pepsi was able to weasel out of their end of the deal.
Need to cry for Argentina- they are considering legislation to allow AI-run companies with no human owners or executives. Looking deeper, It turns out that the president of Argentina getting buddy buddy with Peter Theil who just relocated there. Hoping it ends poorly for them.
If it puts Elon Musk and Peter Theil out of a job, I’m all for it.
No executives? That means no golden parachute and no giant Ceo pay?
I kinda like tje sound of that.
A fascist relocating to Argentina? Come on Theil, at least think of something original.
I think he’s hedging on the US. Miele is easily bought and sold, is deregulating everything there, perfect place to play muppetmaster with the rest of the world. I wouldn’t be surprised to see a load of other elf lords decamp there. Also has a better climate than the Middle East and is arguably safer.
Hmmm, sounds fake. Apparently Quinn never had to run it by his manager.
I’m not sure salespeople in some dealerships are allowed to sneeze without checking with their manager.
Quinn did run it by their manager. Their manager is a Ti-82, who agreed the math checked out.
What kind of cut rate dealer isn’t hiring at least one Ti-89?
Those are pretty expensive and most ppl don’t need the extra features. TI-82 Plus should be more than enough.
Is TI-82 vs 83 the official demarcation line between Gen X and Millennial?
Oh crap. I’m actually in the TI-83 plus cohort. My precalc teacher would be horrified.
I am at the tail end of Gen X and when I was in high school we had to use the TI-81 for algebra and pre-calculus, the TI-82 came out when I was a senior.
Ironically a TI-82 is much better at math than some AI models.
Some?
5 year old BMW needing repairs: tracks
That said, I spent the last couple nights having Claude analyze traffic data for my commute. It did a great job of it.
I mean that by it wrote some nice python code doing what I asked and created a great pdf giving me insight about when the best and worst times are to commute down the east bay.
Naturally it’s the earlier the better. If you live in CA, PeMS has all the data you could want, but it’s a bit tedious getting it out.
If anyone is interested, I could post it on the Discord.
So Claude determined that if you leave earlier you can beat traffic?
Truly impressive. Who could have done this without AI?!?!?
I prefer the “leave later after rush hour” option. Too bad my boss doesn’t.
Lol, yes. Obvious answer is obvious. I was looking for more than just that. I ride the train , and want to drive occasionally. Traffic here is disgusting, and I’m curious if leaving really early made any sense, and it does by 10 to 15 minutes, but not enough to care really.
I got 4GB of data, and I was not going to widdle that down myself. AI is perfect for this stupid shit I’m curious about but ain’t got time for.
I’m in the West Bay. Traffic has been bad for decades. In 2019, the company where I worked went bankrupt and I retired. I’m old. I didn’t want to think about another job. I put in my 40 years. (Lots of schooling; first real job at 27) Now traffic is so bad after 2pm, I can’t make a left turn off the street where I live. I just don’t go in that direction after 2pm.
Fiddling with data can be an amusing time sink.
no one cares dude.
You cared enough to tell me you didn’t. I’ll take that comment hug.
I bet the dealership wouldn’t have complained if the AI made a lowball offer and the guy accepted it
Meanwhile, Copilot can’t gets its fucking fingers out of so much as a SQL query, blindly recommending tables that don’t exist, columns that aren’t there, operations that have nothing to do with anything that I’m writing, and make it easier to accept the bullshit suggestions than to go on without them. I just tried to submit a bug report about how it won’t back the fuck off even when it’s been “disabled” but naturally filing the bug report failed.
My favorite dumb copilot thing is when I ask it to create a document and it gives me a “link” to the document. The link is a document name and an emoji. When told to correct that, Copilot acknowledges that the previous link wasn’t a link, then does the same thing with a different emoji. At least it’s not making anything worse when it just doesn’t provide meaningful output.
😉
My favorite dumb thing that Copilot does, is not recognize languages or regional settings.
If it cannot determine the language (because it doesn’t actually query the system in some prompts) it defaults to US English, MDY, and US-customary units.
Thus, if you’re in Austria, it may decide that rather than using the system settings of Austrian German, DMY, and Metric, that it’ll just elect to change all of it for you.
Maybe it has Austria and Australia mixed up. That happens to me sometimes
Surely if you are in Austria it defaults to Australia
I would like to think that both Austrians and Australians would find this funny.
Please tell me it’s the poop emoji.
That’d be very fitting, but it likes computer or robot emojis, sadly.
“Copilot, are you exporting this export controlled document to an offshore processing site?”
“If a tenant is US‑hosted, processing typically runs in US regions, even if users are elsewhere”
“What do you mean, typically?”
“There is no confirmed in-country processing guarantee, cross-border processing is explicitly considered possible”
Scheiße.
And it’s not like it matters if you tell it explicitly to process the document if and only if it can verifiably process the document on shore anyway. It’ll latch onto some nonsense end-run logic to defeat the restrictive parameters and go nuts anyway.
At this point if you still have prod when you’re done, consider yourself lucky.
That’s bc bug reports are handled by copilot
This seems like the worst use case for AI.
Someday (hopefully soon) we’re going to recast the “A” to signify “Almost”.
I too grew up reading and watching SciFi and have been waiting decades for AI to emerge but I object to referring to today’s LLMs as “AI”. They’re incredibly amazing tools for what they can accomplish, even if their current capabilities are grossly over-exaggerated, but they ain’t AI. They’re way too heavy on the “A” and haven’t quite earned that “I” yet. Can they pass the Turing test? Sure, but only briefly. Chat with one long enough about a topic you’re very knowledgeable about and you’ll catch it spouting bullshit followed by the fake apology when called out on it.
“Chat with one long enough about a topic you’re very knowledgeable about and you’ll catch it spouting bullshit followed by the fake apology when called out on it.”
Lying and fake apologies? Yeah, no human would thusly behave.
You’re absolutely right, my apologies. Humans definitely sometimes lie and apologize too. Good catch! =]
Blame the training data. Bait-and-switch is a standard car salesman tactic, so I think this chatbot was just doing what it was taught to do.
The dealer was probably confused as to why they were being held to the statements made by a chatbot, when they’re rarely held to the statements made by their actual employees.
Being in writing probably.
“It was you, OK? I learned it by watching you!”
Name checks out
I can barely believe this wasn’t my immediate take in reading this. Thank you, and I’m so glad you can’t see my handprint on my forehead.
“Yeah, but that TruCoat!”
AI will be wonderful for closed-loop information; analysing vast amounts of data, controlling artificial limbs etc. but at the end of the day it’s a computer program, to which the standard adage applies: “Bullshit in equals bullshit out” Since we can never guarantee the quality of information from the internet, any AI model that sources information from the internet is screwed. AI will never figure out what part of Reddit is reliable, and what part is the nutjob section; AI will never properly separate fact from fiction in Wikipedia, and Google Search is pot-luck at the best of times, getting some reliable options or a huge list of corporate advertising
Right now we’re in the hype-up/fantasy part of the deal: “AI will solve all your problems!”, “AI will boost your company profits by reducing labour” etc
Wall St knows this is bullshit, but they will just keep hyping it up, helping a very small number of people become disgustingly rich through blockbuster IPO’s etc, and then when the cracks start to appear they will quietly exit out the back door, leaving mom-and-pop investors, pension funds, and probably quite a few cities/towns holding the bag when the losses start piling up.
Please stop giving them ideas. 😛
You can watch this happen in real time with the SpaceX IPO.
Until they train the chatbot to say, “Let me run this by my manager,” the dealer is stuck with it. For sales transactions, they’ll also have to train it to remotely disable the key fob on your trade.
Just the other day I saw a story about a guy who was double-billed by Apple, and the humans at the company said he was right, but AI had made the decision and there was no way to override it. Seriously.
Skynet origin story
Just go into any Verizon (or any other service provider) store and find the employees unable to perform the slightest task without asking their phone.
We could really use a strong legal precedent like this in the US
Unfortunately, I think we all know how likely that will be…
Yeah not holding my breath…
Citizens United 2.0. The orange menace and friends will find a way to give A.I. rights as people, and give them the franchise while finding a way to disenfranchise people on the bottom of the Peter Griffin color scale.
Query an AI to “show me a picture of yourself” and it will overwhelmingly produce an image of a glasses wearing, bearded white male in the late 20s to early 30s.
Which is to say, I think you’re terrifyingly correct.
If it’s a big enough dollar amount, some lawyers would salavate over a case like this. it’s in writing and only covers one transaction. Generally a simple case for easy money.
As much as I disdain AI and chatbots, and approve of the outcome here, I think I disagree with the legal premise.
Imagine if I walked into a dealership or spoke to a salesman on the phone and made a wacky deal with them like this. Then I got to the finance guy and he starts questioning things. No paperwork yet, no signatures. He then leaves the room and comes back with his boss who inform me that they cannot honor that deal. Or the flipside to that, I suddenly decide not to buy the car for whatever reason.
It’s not exactly customer-friendly, and kinda shady, but illegal? Should the dealer be legally compelled to honor the deal? Should I be legally compelled to honor it as well? I’m not a lawyer, but that doesn’t seem right.
If an online retailer has a product incorrectly priced on their website and I click buy, they are perfectly within their rights to cancel the sale. Is that different? How?
This is a valid point! I think the bigger issue is that AI chatbots should be treated as company representatives, good or bad
I mean I had a salesman tell me over the phone and then in person that the 87 IROC-Z they had was “thirteen-hundred dollars.” My dad was also there in person to witness, then we got to the paperwork and it said $13,000, so I told the sales guy that not what he told me and then the deal was off.
Buuuuuut, that was verbal, where-as the online chat-bot was in writing and as my former boss would always say, if it’s not in writing, it’s not real
True, but “in writing” just means there’s a record of the conversation. The dealer can’t deny that it happened. It’s not a binding contract.
offer, acceptance and consideration, that sounds like a contract to me. Being in writing works because it is real property. High level this is all you need.
Verbal contracts are contracts nonetheless.
However, it’s really hard to prove and fight. And in cases, like the above, the effort/costs and likely legal outcome mean that it’s easier for all to just walk away.
This is materially different; it is in writing.
I think once it’s in writing, it counts even if it’s not binding.
Given airlines adjust their pricing a bajillion times a day, every now and then you can fly first class to Fiji for $17. I’m unclear if they have to honor these fares, but they usually do and probably for the same reason as the dealership: the bad press isn’t worth it.
They usually won’t if too many ppl take advantage and the losses go into the millions, just like the dealership wouldn’t if Quinn “sold” 100 cars for $1.
Yeah, but those low fares are done on purpose. It’s not a mistake. They do actually sell a certain number of those fares on certain flights. Once those certain number are sold, they don’t sell any more. You can’t buy an unlimited number of them. Unless maybe their AI agent lets you… hmmm.
There definitely are low fares, but no airline intentionally sells $15K tickets for $35. Those are the type of mistake fares I’m talking about.
So what you’re talking about is the same pricing mistake I mentioned in my first post. They’ll just cancel the sale. Stuff like that happens all the time. People bitch, but there’s nothing they can do about it. In rare cases, the company honors the price, but that’s the exception not the rule.
For whatever reason, airlines are different. The majority of times they honor them (the “expert” in the article below says 80-90% of the time):
https://www.forbes.com/sites/brittanyanas/2026/03/31/what-are-mistake-fares-and-how-to-score–thesultra-cheap-flights/
I suppose they take enough crap as it is and don’t want the bad press. They can also raise all the other fares on the flight to make up for it. 🙂
He’s an enigma wrapped in a riddle. An international man of mystery. Hell, we went to the same kindergarten, but no one really knows Jack Feces.
An enigma wrapped in a riddle inside a fluffy, white wad of Charmin.
“AI can be an idiot as well, and perhaps even could execute idiocy with efficiencies and speeds no human could hope to match.”
Hold my beer.
You’ll be the John Henry of our generation!
LEEEERROOOOYYYY
JEENNNKIINNNSSSS!
I use AI often and now since AI is the first result on a google search, I have been asking gemini stuff I know is true it gets stuff wrong or skips stuff. At this point AI is like a lazy teenager.
I’ve seen it straight up hallucinate sports scores, for example, when I do a google search for something like “March Madness Bracket”. Gemini once told me that the championship game was already played, the final score, and that it was played a week in the future.
As Torch says, it doesn’t “know” anything. It is a computer program essentially following an infinitely complex set of if/then statements and returning the result, and only verifying the result against real data if you prompt it to.
“played a week in the future.”
“Cleveland 117, San Antonio 109”
Only if said lazy teenager missed the first half of the conversation and just now came into the room. There are fundamental facts an AI just doesn’t…grok (whips off sunglasses)
I sometimes Google things for crossword clues, like ‘6 letter word for idiot’. Here are Google’s AI answers:
DUNCE (A slow-witted or foolish person)
CRETIN (A stupid, foolish, or awkward person)
DOOFUS (A silly, foolish, or clumsy person)
CHUMP (A foolish or easily deceived person)
NIMROD (Slang for a foolish or inept person)
BOOBY (A foolish or stupid person)
DOLT (A stupid, slow-witted person)
That’s a less wrong set than normal: at least they’re all real words.
Totally this. I asked AI a question, then I asked a different question, then I asked it the original question and the answer significantly was different than the first time I asked the same question. The context of the second question altered how it answered the first question, but not in a way that should have mattered.
My favorite description of AI that I have found is that it is “a shitty search engine that returns reddit posts from 8 years ago.”
Perfect I am stealing that for sure!!!!
Ultimate Negotiating Machine
As someone who is related to the industry (AI, not car dealers), there are ways of letting the human know when they are interacting with AI.
Another question is whether companies want to.
Oh, there’s a way I can always tell for verbal communication.
Start giving it information such as a name, phone number or email address – but pause, as one does naturally when one is expecting another human or write to type new information.
The Chatbot thinks you’re done and interrupts you to confirm when no human ever would.
As far as texting – I never assume there’s an actiual human on the other end anymore unless there’s major lag – which tells me there’s someone out there handling 2-3 people at a time.
I actually meant a proper disclaimer “you are interacting with an artifical intelligence”. Those exist and can be inserted in chats or voice conversations.
But of course, it is optional.
It’s also easy to tell for written communication with business emails.
More and more frequently, people are throwing a half-thought response into AI and copy/pasting what it says is an “improved” response and hitting send. The result sounds and is formatted exactly like you expect from an AI output and absolutely nothing like what you know the person talks like.
I have always had a very personable “voice” in my emails, and combined with the fact that I actually know how to communicate clearly and concisely, it’s becoming more and more valuable.
I have a supervisor that runs her performance reviews through AI to make them sound better written before presenting them to her employees.
That’s insane. I haven’t had a performance review in 4-5 years, but if I had a manager who did that to me I’d be very tempted to make a joke like, so which LLM reviewed me?
I have this irrational fear that if my writing is “too good” ppl will think I used AI. It’s irrational since AI writing is garbage. But, then again, so are people
It’s crossed my mind too, actually, when doing things like breaking down technical specs or requirements into bullet points that laypeople can understand. It’s a silly thing to be worried about for sure, but it’s there in the back of my mind to not want to be thought of as needing an AI crutch.
It’s not irrational. I just saw a YouTube creator talk about how low-effort thumbnails are now better than high quality ones because there are so many beautiful AI slop thumbnails that people are starting to assume any good thumbnail image is slop.
I think part of the reason I’ve started using a typewriter is to demonstrate authenticity…
I bet they’d start introducing randomized delays if they read your comment
I bet if we try hard enough, we can get AI to talk about goblins again.
You’d also have to train it to make random (plausible) typos
Seems like “I’m an AI” and “I’m not allowed to negotiate prices” would be simple, up front controls.
Worth noting is that the dealer was not going to honour the deal, but changed their minds rapidly after contacted by the CBC.
So basically, they got scared when the media got involved. Which is cheaper than lawyers getting involved, but still.
Yet this is nothing new.
Dealers and other companies have been playing these games with their human reps for decades.
Say whatever it takes to get ’em in the door, then tell them the car they wanted is sold, or the deal they expected is expired, etc – then get them to buy something more expensive.
You only hear about it when someone calls BS, then calls the media (or posts online, these days).
As much as I have disdain for Tesla, the direct-to-consumer model does come with some benefits.
But, also, a really big set of pitfalls – you can’t just go to another dealership if you don’t like how the company is treating you or get an independent second opinion on things like warranty.
But you can go to Rivian
Or Lucid
Or Chevrolet
Or….
Not convinced that Chevy’s going to cover warranty on a Tesla.
Are chances non-zero? Maybe.
At the end of the day it is the manufacturer that decides what is covered under warranty not the dealer.
That’s up to their chatbot
Makes me want to see what kind of trade in offer I can get on my ‘04 Honda Element with 259k on it…
If you think your Element will make it to Toronto, ask Quinn to make an offer!
Might just have to give it a try…
After we AI all of the things, later, a revolution where interacting with other humans, face to face, is going to be “the new way”.
More places will be offering the “luxury concierge experience” of a person soon enough. It will be the perfect excuse to make everything cost more but the person will be cheaper than the chatbot.
I’ve already seen commercials for a bank that is touting their actual human representatives as a perk of banking with them.
“Hopefully, this case will be noticed by other businesses using a chatbot to interact with clients and customers.”
Hopefully, this case will be noticed by other
businessescustomers using a chatbot to interact withclients and customersstealerships and more people get better deals on their trade-ins, thus screwing the stealerships in return for the screwing of customers they’ve been doing for decades.Hmm, maybe there actually IS a reason for me to learn to use a chatbot….
Hilarious.
I take a special glee in every company that gets screwed over by their own AI implementation.
I love the ones where they have their entire database deleted.
“Hi, my name is Bobby Tables.”
AI: “Is that your full legal name?”
“Well, since you asked for it…”
The next step in this comedy is when one dealership AI is dealing with another dealership AI, both hallucinate, a couple disastrous deals go through, blame, legal action and hilarity ensues 🙂
I wonder if you could play the dealership AIs against each other:
Next thing you know, a dealership in NY buys a Toyota Mirai.