Last week, my fleet had one heck of a bad span of 24 hours when my wife crashed her beloved 2012 Scion iQ into a Hyundai Santa Fe, and then less than a day later, she got rear-ended while driving my 2008 Smart Fortwo. It took a little over a week for a local body shop to fix the damaged Scion. Here’s everything that needed to be fixed after our tiny city car ate the rear end of a big-ish crossover.
It has been quite the weird week since Sheryl’s 2012 Scion iQ went into the shop. She temporarily took possession of my 2008 Smart Fortwo. Now, this car is a total pile of crap, one that I will sell later this month for $800 to $1,000. It has a rotted-out exhaust, it’s been two presidencies since the ABS last worked, and the body is just garbage. I’m talking paint peel, rust, and business graphics that I could not remove without destroying the plastic underneath.


Surprisingly, my little Smart has worked shockingly well for Sheryl for the week.

It has started every time, the air-conditioner blows cold, and it gets about the same 40 mpg fuel economy as the Scion. Yet, because my wife is so unlucky, she managed to score two tickets for the front license plate being in the wrong place. I’ve never gotten a front plate ticket before, so I couldn’t stop laughing. At any rate, Sheryl’s put about 1,100 miles on the car in a week, and the car did it in stride.
But now, Sheryl is finally back in her iQ, giving my Smart a break. What I was surprised by was how many parts the body shop replaced for so little money.

More Than Just A Boop
If you missed it, here’s what I wrote last week about the crash:
I received one of the scariest texts of my life at 11:53 a.m. on Sunday. Sheryl’s been going through an unfortunate run of bad luck and wasn’t able to attend EAA AirVenture Oshkosh with me this year. Instead, she was working on the Sunday I was headed home.

At the time, I had Super Cruise on and running in my Chevrolet Silverado EV press loaner. I received a text from Sheryl, which read “Just got in an accident” on the truck’s infotainment display. I knew Sheryl was driving somewhere, so I began to fear the worst. Sheryl continued, telling me that she had looked away from the road for a moment and accidentally crashed into the back of a Hyundai Santa Fe. Or, more specifically, she said she hit one of the Hyundai Santa Fe generations that “doesn’t have a rear bumper.”
My wife rear-ended a Hyundai Santa Fe from about 2019 or 2020.

Depending on the configuration, these are crossovers that weigh around 4,000 pounds. A Scion iQ weighs about half that. Smaller cars tend to lose in crashes with larger cars, and I wasn’t at all surprised to hear that the Hyundai more or less had a big knot on its bumper, while the Scion had some crumpling.
Here’s what I saw when I got home and saw the car:

Starting at about the middle of the front end, the front bumper begins to warp. Then there’s the hood, which is crumpled and bent inward at the middle. Moving right from there, the crumple gets worse, with the hood losing a good couple of inches. The bumper and the headlight appear pushed in a few inches. The right fender also got bent and pushed back. At least you can technically get into the engine bay, but that’s facilitated by reaching your hand into the new side hood scoop.
Things are worse under the skin. The hood release no longer functions, and neither does the air-conditioner. There’s also a concerning tapping noise under the hood when the vehicle is running. Finally, the steering is now a bit goofy as the steering wheel is nowhere near straight while the steering itself is sloppy.



Sheryl was scared to call this in to her insurance. Based on how Illinois calculates value, her car is worth around $5,500 or so. That means it wouldn’t take much damage to total the car. But the car was broken enough that not getting it fixed wasn’t an option.
We took the car to our local Crash Champions, and the shop warned us that the car could be totaled if they couldn’t find the parts to fix it. Scion sold fewer than 16,000 of these cars in America, and some parts are getting rare. The car getting totaled due to parts availability was a real threat. Sheryl already had the front bumper replaced after hitting a shredded truck tire. Back then, the body shop that she took the car to for that job had claimed that she got the last new bumper in America.
Thus, we were genuinely shocked when we were given the news that not only was the car not totaled, but the body shop was going to fix it all for under $3,000. First, the shop gave us its findings.
The Repair

The inspection document was fascinating to look at because the team at Crash Champions had circled every scratch and ding, regardless of whether it was there already or not. You’ll be surprised how many tiny scratches a daily driver might have!
Anyway, the first of the pictures showing crash damage depicts what we feared most, and it’s a bent core support. The body shop said that having too much damage to this piece would have likely totaled the car. However, it was found that the bend was minor enough that the core support was able to be pulled back into place.


The part that received the heaviest damage under the skin was the front crash bar’s absorber, which partially collapsed, as designed.
The vehicle’s fuse box was also broken and cracked, which was determined to be the cause of the non-functional air-conditioner.



Other broken parts included the front bumper cover, the right headlight, the upper grille, the radiator’s vertical support, the upper tie bar, the hood, and the emissions label. Amazingly, Crash Champions had found all of these parts quite quickly. The only part that took a while to be shipped was the new emissions label that was to be stuck into the underside of the new hood. Yep, the repair of the car was delayed by a sticker!
Thankfully, the inspection found no real suspension issues and, unexpectedly, even the right fender survived, which I didn’t expect to be the case. Everything else was in good enough shape that all Crash Champions had to do was pop those parts off of the bad bumper and stick them onto the good bumper.
The body shop said that it spent $951.44 on parts, $719.20 on body labor ($58 x 12.4 hours) and $435 on refinishing labor ($58 x 7.5 hours). Add in $285 in paint, plus tax and other small fees, and the total came to just $2,517.28. Of that, Sheryl’s deductible was $500.
It’s Better Than Before

We got the car back today, and honestly, I’m blown away. The car looks better than when we got it!
Originally, the hood and front bumper cover of the car was faded just a little from 13 years of being in the sun. The hood also had innumerable chips in it from nearly 120,000 miles of highway driving. Now, the front end is all clean and fresh, without faded paint or chips. Crash Champions also did a fantastic job with paint matching, because it’s super hard to tell that the new color is slightly bolder than the old color.



Crash Champions even fixed parts that were completely unrelated to the crash. An oil change shop had broken the lever inside the car that pops the hood. That part was replaced, and the hood works just like new. The air-conditioner also blows cold once again, which is relieving because I had no idea how I was going to fix that. Sheryl reports that the car drives fine again, or at least, just how it did before the crash.
So, overall, the car came back to us in substantially better shape than it was before it even got into the crash. As of now, I’m telling Sheryl to think of it as paying $500 to get a new headlight, the hood release fixed, and fresh paint. Of course, her insurance rates will also probably go up, but we’ll burn that bridge when we get to it.

Sheryl is just happy to get her car back, and she gave Ike a hug and promised never to hurt him again. We both give a huge thanks to Crash Champions of McHenry!
Sheryl was so broken up about this whole thing. Initially, she was depressed because not only did she wreck her friendly little car, but she also ruined the day of an innocent stranger and their kid. She catastrophized over how things could have been so much worse. What if Sheryl had been traveling faster? What if she were driving something bigger than a city car? What if she hit a pedestrian, and not a car? She could have hurt someone, she thought. She couldn’t forgive herself for hurting an innocent kid.
If you take anything from this post, it’s that you have to minimize distractions in your vehicle. Stop staring at billboards, put down the phone, and maybe enjoy breakfast after you get to the office. Minimizing distractions for safety is what Sheryl definitely learned through all of this.



I reminded Sheryl that, at least in this case, this was a low-speed crash, nobody was hurt, and the Hyundai actually came out better than the Scion. Modern cars like the Scion and the Hyundai are designed to sacrifice themselves to save you, which is why the Scion looked so bad despite the low-speed crash. I also reminded Sheryl that, at the end of the day, cars are just piles of rubber, glass, metal, and plastic.
Cars can be replaced, but human cloning doesn’t exist, so there’s only one of you. The important thing is to learn from the mistake that caused the crash and then never let it happen again. Everyone makes mistakes. It’s part of what makes you human! Screw ups where nobody gets hurt, like this one, can be used as vehicles for valuable life lessons. The lesson here is to focus on the road and not on other, less important things.
Ike got a second chance at life, and I’m sure Sheryl will continue to cherish the little car. With some luck, you’ll see this tiny car hitting over 300,000 miles one day.
I’m thrilled you were able to not only get parts, but quickly as well. The IQ looks like its just been back from a long resort rest with those bright fresh peepers. Describing a Sante Fe as one of those boxes without a back bumper is so true. It drives me nuts these vehicles marketed as off road capable and sport utility have no bumpers. Range Rovers, ironically, are the worst offenders. Every time I see the back of one of those, I only see a 12 thousand dollar repair because someone at the Safeway rolled a shopping cart into the back of that supposedly tough off road SUV!
I recently borrowed my son’s 2007 NC Miata to pick up parts for it. I got t-boned on the way home by a 2017 Corolla. It hit the Miata in the passenger door between the wheels. I wish CrashChampions was in Maine, or I wish we had your insurance company, because the local shop estimated about $9500 in damage…for a passenger door and rear quarter panel. The car runs and drives fine! I found a used door locally for $250 in the exact same color. The body shop quoted the door at $2406 in parts not including labor or paint! Since it’s an insurance specified shop, and LKQ parts recycling is next door, and IAA (insurance auto auctions) is on the other side of the building, they all work together and total everything out. Then the insurance customer gets screwed on the “actual cash value”. I should have gotten a quote somewhere else. My son’s first car that he saved up and bought is now heading to an auction when it could still be driven as a track car or rally car. Such a shame. Insurance got a high repair estimate and valued the car low. I had them revise the valuation and if I had them use that door, it would not total at all. But they don’t want to do that.
$58/hr for labor? Almost feel like this is not a true and accurate number. Last time I had body work done on a car, the going rate was almost $100.
Closer to $200/hr here in the Great Democratic State of California……where the person serving your Big Mac makes >$20 per hour (soon to be >$23)
She got tickets on top of the crashes?!? Omg. That’s awful.
$58 / shop hour is mad cheap. The cheapest I ever paid in California was $75 and that was years ago. $100 / hour is common.
Glad to see everything worked out for Sheryl and the car.
This is why we car guys get friendly with guys who like to do body work. I can pay a guy directly 50 an hour and usually get better results from a guy I know doing it out of his personal shop.
Not to go all conspiracy nut here, but given what she does for a living and the types of scummy political animals she pisses off on a regular basis, I’d be surprised if luck had anything to do with this.
I mean, she has been targeted in the past, but that’s not really a story for this place. 🙂
No picture of the brand new emissions sticker? I’m disappointed 🙂
I’m amazed in the speed in which it was fixed. My boss hit my old Miata a couple years ago, body shop’s were telling me it would be 1-2 months to get it in. (Ended up just using compound to remove his paint & he gave me $200 cash).
Our company car (Buick Enclave) got hit over a weekend in the parking lot & did quite a bit of damaged to the rear and exhaust (person came off the road and managed to go BEHIND the Enclave). It just recently got fixed after a couple months of delay.
Wow. That’s an incredible job they did! And that was a lot less than I was expecting!
I about blew out my coffee when I saw $58/hr for labor!! Are you sure you didn’t go back in time? Out here on the left coast…SJ Bay area dealer shop labor rate is $250/hr!! The closer you get to San Francisco it goes up to $300!
If I remember correctly, the body shop the Toyota dealer I worked at subbed out work to was $160/hr. If I need and paint or body work It would almost be worth it to drive back there to have it done. Long drive…. checking shipping…
For a body shop? I have seen mechanics charging that, but I have never seen a body shop anywhere close to $250!
May you never have to take your glued together Porsche to a body shop.
You’re lucky. Teslas are glued together by design.
As I said the body shop we used at Toyota charged $160/hr. If I surance wouldn’t pay $160 customer has to pay the difference. Pretty sure I can’t afford a paint job on my old car out here!!
My understanding is that the insurers set the labor rates body shops can charge (at least, if it’s something that insurance is specifically paying for).
So in Pennsylvania, for example, I’ve seen body shops saying their rates are $70/hour for insurance work, but the normal mechanic rates elsewhere are $100+.
Out here in Californication, if insurance doesn’t pay the shops labor rate, the customer has to pay the difference or go someplace else!
Don’t know how the hourly rates break down but it’s basically $2k to walk in the door of any body shop willing to give you the time of day in the Seattle area.
And good luck if you’re not using insurance. Every shop I’ve recently encountered wants assurance of payment in full before they lift a finger.
I had an independent body shop recommended to me in SoCal that did an amazing job fixing a scrape on my friend’s bumper for $600, the paint matching was spot on (the big chain body shop gave them an estimate of over $3000, including replacing a bunch of things that weren’t damaged).
I crumpled up the metal splash guard under the engine of my car on a curb and it was scraping on speed bumps, also my front grill had a tiny piece missing from someone backing into me. I ordered the replacement parts for super cheap (>$150) from eBay and the guy installed them and only charged me $250 for one hour of shop time. It was a bargain, and I highly recommend that shop to anyone and everyone.
so glad you both got the car back looking good.
still love the little iQ.
if I had the time/ability, my ridiculous want would be to get one of the Hot Lava ones and retrofit it with the Aston Martin Cygnet parts, it would look wonderfully bizarre.
Very timely post, at least for me. I got into a minor traffic accident about 2 hours ago with my Tesla. From what I can see, the front bumper, right headlight, right fender, and possibly the right front wheel need to be replaced. It doesn’t look terrible and the car is drivable, but I have heard any damage to a Tesla can be expensive to repair. Fortunately, the other driver was 100% at fault, had insurance, and was cooperative, so the cost shouldn’t come out of my pocket (I hope…?). I’m genuinely curious what the repair bill will end up being, though.
Are you OK? It doesn’t take much to cause whiplash style injuries.
Fortunately, the accident didn’t case any injuries. I had a second or so to react, so I was able to slow down a bit and turn away rather than hit him straight on.
Unfortunately, due to the location of impact a relatively large surface area of my car was damaged. I’m not looking forward to dealing with insurance companies and repairs, but I am happy it wasn’t worse.
So a boop on the snoot shrinks your IQ and hurts your wallet. No wonder my Rottie is such an idiot and the vet bills cost so much.
Looking good. It’s a nice feeling when you get the car back in better shape than it was before. My daily driver is a 2015 Mazda 3 I bought a couple of years ago which had a damaged front bumper and an unsightly dent in the hood. Last year I unfortunately hit a coyote, but the upside is the damaged bumper and hood were replaced so now the car looks better than when I bought it.
My daughter hit a large deer week in her 2010 Mazda3. Air bags deployed. They continued on for the final hour of their drive back home. From her cell phone pics, if it wasn’t for the air bags, a new hood/front bumper would have fixed it, but seeing it in person, much more subtle/hidden damage. Radiator/support pushed up to engine, fenders pushed back/bowed, cracks in windshield. Totaled, of course. Didn’t use a drop of oil at 170k.
Scary. Did she come out ok?
Anyone else think that’s a terrible location for the fuse box…?
Yes. But, that’s one of the drawbacks of the car being so small the location was chosen for “anywhere it fits” with the caveat “and the fuses need to be replaceable without crawling under the car”.
There aren’t really any better options.
It looks great!
Part of what saved this car, is you found a shop with a very reasonable labor rate. $58 is about as cheap as it gets. But they did a good job, and the car is back in business. That’s a big win!
Excellent work with those wheels, look terrific. Are those the 14″ from Mazda2 / yaris?
I had the honor of interfacing with Crash Champions after someone did a number on my driver door of the BMW. They did a great job, paint looks amazing. My only complaint was how long they took to source an E91 doorshell, which are ubiquitous. Then I realized the Durango rental wasn’t so bad. So i stopped complaining and told them to take their sweet time. Total cost for driver door was 2.6k or something like that, but their rental costs approached a grand (at fault drive insurance paid for it all).
“my wife is so unlucky, she managed to score two tickets for the front license plate being in the wrong place”
So why not take this as an opportunity to move the front licence plate to the right place?
And she somehow didn’t get tickets in the Scion which also doesn’t have front plates.
I’ve never gotten a ticket for it (my last ticket of any kind was back in 2019). If I have a car without a front plate bracket (and that Smart is one of them), I just toss the front plate in the windshield, which is good enough for my local police department. I suppose the most proper way would be to buy one of those tow bolt-based license plate brackets. Sheryl just bought one for the Scion, and I’m selling the Smart next week, so that’ll be the next owner’s problem.
Edit: Come to think of it, I wonder if there’s a plate bracket under the big gray plastic “iQ” that’s on the bumper cover.
“Edit: Come to think of it, I wonder if there’s a plate bracket under the big gray plastic “iQ” that’s on the bumper cover”
You should totally check that. Based on this pic there might well be.
https://auctions.c.yimg.jp/images.auctions.yahoo.co.jp/image/dr000/auc0211/users/a571af049cf69dbd2e444cc781a8d61131976c91/i-img1200x795-1637556248khp0on15.jpg
Just checked! There is no bracket behind the logo. If I had to wager a guess, it’s because this car was originally sold in a rear plate-only state. Sheryl doesn’t want to drill holes, so she’ll just stick with the tow bolt bracket thing.
That’s weird. I’d have thought the whole purpose of that logo was to cover up the bracket holes in non front plate states.
Maybe she got both tickets during the same drive and didn’t have tools handy.
That’s not what I was getting at. My point is that this repair was an opportunity to have a front licence plate professionally installed on the iQ at a reasonable cost, maybe even for free.
Oh, I see.
Glad everyone is okay, and that you found such a resourceful shop!
I’ve always wanted one of those little Smart-alikes, but unfortunately we need something that has enough space for a drum kit. Probably the only downside to those things is the lack of cargo space. Great for moving a couple around town though (which is of course its intended purpose.)
I’ve found that drummers with minivans are a bit more chill before and after the gig. Likewise PA owners with minivans.
Wow only $58/hr for body shop labor! That’s probably the only reason that IQ is still with us, I haven’t seen any quote for body or mechanical work under $100/hr, and I live in a relatively low cost of living area. Definitely not a bad thing, and super glad you two got a great outcome out of a rough situation!
Yea, running a body shop is tough. The insurance companies pretty much dictate what they can charge for labor
And they wonder why no one want to go into body work these days. It’s more art than science, yet pays worse that mechanical repairs.
You beat me to it – that jumped out at me. Your area sounds a lot like mine. At least $100-120/hr at a mechanic or body shop.
This car would have been totaled here, unless there is some insurance stuff coming into play like That guy said.
Yeah, right before the pandemic my wife was in a similar low speed accident. Labor was 3x Mercedes’ quotes.
Oh man, that’s good news. Good to see it in better condition! Silver lining for sure.
The best feeling to get the car from the shop after whatever is fixed is that peace of mind that doesnt have a price to it. Yes the repair has a cost but if its the car you really like, the cost doesnt matter that much.
So, reading between the lines, here’s what I get out of this article, Mercedes…
You wrote:
“I received a text from Sheryl, which read “Just got in an accident” on the truck’s infotainment display. I knew Sheryl was driving somewhere, so I began to fear the worst. Sheryl continued, telling me that she had looked away from the road for a moment and accidentally crashed into the back of a Hyundai Santa Fe”
You really should be reminding your readers about how unsafe it is to be texting and driving, as that is what “looked away from the road” usually means.
Luckily it was only a Santa Fe, and not a person because “Cars can be replaced, but human cloning doesn’t exist.” Imagine if there was a person crossing the street behind that Santa Fe.
But I’m probably the only Autopian™ reader who has never looked at a text while driving. (because I’m probably the only Autopian™ reader without a cell-phone)
Okay, I’ll step off my soapbox.
I was not there, so I am not 100 percent certain what she was doing. I’m just going off of what she told me. I trust my wife, so I’m not going to make assumptions that I was not informed about. But yes, she admits to being distracted. That’s why she was so mad at herself over this crash. It could have been worse. She was lucky it was a crossover and not a motorcycle or person, and she definitely realizes that.
I’m very glad no one was hurt and that the car is fixable, but the real take-away from this story for me is: don’t drive distracted! Whether she was looking at her phone, or changing a CD, or picking up spilled bag of chips… that Santa Fe could have been a smaller car, or a bike, or a child.
Stones and glass houses and all of that of course, but it’s a good reminder for us all.
Fair point. I reformatted the text a bit to make it clear that the lesson here should be to not drive distracted.
Or adjusting the temperature or volume in many modern cars with touchscreens 🙁
Just the act of balancing driving with Sat Nav can be distracting, yet perfectly legal. In my area, I5 is stacked in some places, and the GPS doesn’t know if I’m on the upper or lower deck, so the directions keep flip-flopping. At least I know to expect it.
To be fair to Sheryl, I’ve had a minor bumper scuffer like this at low speeds and I wasn’t texting, wasn’t changing CDs, wasn’t doing anything that could distract me, just sometimes shit happens. It was 100% my fault and I accepted that but sometimes humans just can’t dedicate uninterrupted attention to the task at hand, even one as serious as driving, because it’s not how our brains were designed millennia ago.
I’m massively impressed that they turned it around this quickly. The work looks like it was really well done as well.
Also, Sheryl’s take on the current state of Trek is the correct one.
Absolutely, the whole world wants ST:Legacy except the geniuses at Paramount.
Doesn’t matter, Paramount (which also owns CBS) is now owned by a techbro (Larry Ellison) megabillionaire’s kid. They’re not gonna care what the whole world wants.
Ya know what Oracle stands for, right?
Well, now that it’s looking all spiffy, it’s time for another partner post with XPEL!!
I love this so much. Glad everyone, humans and cars, are okay! And glad that your Fortwo behaved while it subbed in, haha. My social-media-addicted brain wanted to give a heart react to the picture of Sheryl hugging Ike! 😀