Home » Why It’s So Hard To Write Honestly About The RV Industry

Why It’s So Hard To Write Honestly About The RV Industry

Uninvited Rv Show Ts

Every year for the past three years, I have left my tiny apartment in Illinois bound for Elkhart, Indiana, the recreational vehicle capital of America. At the end of September, the RV industry hosts the Indiana RV Dealer Open House, an invite-only sneak peek into the latest and greatest that mega brands like Thor Industries, Forest River, and Winnebago have going on. This year, I didn’t get an invite from any manufacturer, and I suspect it has to do with my honest reporting of the inner workings of the industry, including quality and how manufacturers sell RVs to dealers.

If you have been reading my work for long enough, you’re fully aware that I adore vehicles that have beds and bathrooms in them. My very first post for Jalopnik, which I wrote nearly five years ago, was about a Mauck MSV 1120S bus that had been converted into a weird limo-like RV. From that day forward, I have regularly written about the fun and quirky RVs that I have found around America. I also highlight the awesome new RVs that I think are worth telling our audience about.

Vidframe Min Top
Vidframe Min Bottom

I don’t think anyone could reasonably say that I hate RVs! It’s just the opposite. I’m the kind of person who would rather pitch a tent in a state park than stay in some of the nicest hotels. I’d rather tow a camper into a field than stay in a Holiday Inn. However, I suppose I’m also not the most RV brand-friendly person out there. My style of reporting has brought tons of attention to little-known brands that do great things, but on the flipside, apparently, I’ve also caused some headaches at other brands.

20220927 095430
Mercedes Streeter

How RV Media Often Works

Now, it would be easy for me to just regurgitate press releases. That is exactly how most RV blogs work. Some RV blogs, which I will not name, will brand a rewritten press release as a “review,” which has never sat right with me. It would be like if we wrote a review on the new Honda Prelude despite not having driven it yet.

It would also be easy for me to be like an RV influencer. These folks tour an RV in person, ignore all of the faults, and just talk about how floorplan A is so cool and floorplan B is also so cool. This is not to disparage influencers. It is their job to hype products up. They make money from being positive all the time.

The vast majority of RV media falls into one of those two categories: Rewarmed press releases and influencers. I’ll just pick a video at random:

I come at things from a different angle. My family has enjoyed RVs for generations. Some of my greatest memories were created at a campsite! But I also have some negative memories from camping. Most of those bad memories came from those times when our camper had either broken down, ruining a holiday, or failed, costing us thousands of dollars in repairs. So, while I am happy to write about the cool or historic RVs, I feel that it’s important to point out both the misses and the hits.

An RV might be the second-largest purchase you ever make, and it’s seriously disappointing to spend so much money just to discover that you’ve invested in a real pile of crap. It hurts even more when you realize that RVs suffer from steep depreciation, so if you buy a crappy rig, you’re unlikely to even make your money back. So, I’m not afraid to speak out when I find something I don’t like. For example, I have complained about excessive rust on new Heartland trailers before. But I have made sure that, before I made that complaint, I had a sample size of greater than one unit. I went to RV shows and took note that several brand-new units had surface rust covered up with spray paint:

20220926 170612
Mercedes Streeter

I don’t do this to beat up the RV industry. Again, I love RVs! My goal is not to use a large national platform to punish a manufacturer, but hopefully, in pointing out flaws, maybe the manufacturer will work to fix what went wrong. The way I see it, this benefits everyone. Customers can buy with confidence, and the manufacturer is rewarded for good work with good sales.

With all of that being said, let’s take a look at how I have seemingly gotten myself blacklisted by the big RV conglomerates.

The 2022 RV Dealer Open House

20220926 173112
Mercedes Streeter

The first time I went an RV show as media was the 2022 RV Dealer Open House in Elkhart. The Autopian was much smaller than it was now, and I was pretty unknown in the RV world. I received official invites from both Thor Industries and Winnebago, which I happily accepted.

This show was something else. The RV Dealer Open House is one of America’s largest RV shows, and it’s not open to the public. You have to be invited to it, and it’s not configured like your typical trade show. See, the RV Dealer Open House is a show put on by the manufacturers to sell campers to dealers, who will then sell those campers to you, the customer. In other words, dealers go to the Open House to figure out what campers they are going to sell in the future. There isn’t even a real parking lot during the show, but a field that inevitably ends up all muddy:

20220927 111801
Mercedes Streeter

This changes the format greatly. If you’ve been to an auto show, you know that they tend to be customer-centric. When you go to the typical auto show, you’ll find window stickers on cars featuring pricing and possible discounts, and the people walking around will usually be sales representatives. Auto shows, whether you realize it or not, are pretty much about selling you a car. Another important note about an auto show is that nothing comes free. If you want some snacks, food, or drinks, you have to pay for it.

The RV dealer show was much different. The RVs on display don’t show discounted prices, if they even have prices on them at all. Likewise, the people walking around the displays are salespeople, yes, but they’re also subject matter experts, managers, or hold other high positions at their RV company. These people aren’t trying to sell a camper to the end customer, but trying to convince dealers why they should stock an RV to sell to their customers.

20220926 185127
Mercedes Streeter

Generally, Thor Industries is somewhat picky about who gets into the Open House. Dealers are let in, of course, but only a select few publications are hand-picked to be allowed through the gate. Usually, those let in tend to be industry publications and only a few influencers. The general public is not allowed. So, I thought it was an honor when I was invited to the Open House.

In 2022, I wrote a story about how going to an RV show is so much cooler than any car show. In that story, I had explained that going to a trade show allowed me to talk to a plethora of RV dealers from the perspective of them being the customer, not me. None of them were willing to go on the record, but many of them had complained that RV quality went into the toilet during the pandemic and wasn’t recovering. I also watched a Camping World affiliate and his employees comb over every inch of a Jayco Jay Flight, and then walk away shaking their heads.

Mercedes Streeter

I asked them what they thought was wrong with that camper, and they pointed out every quality issue. They specifically pointed me to these bolts holding the awning on, and told me that this is almost guaranteed to leak water really soon, and that the only true way to fix it would be to tear down the whole wall and rebuild that part of the trailer.

I followed my question up by asking them if they would seriously sell this camper to someone, and they told me that they will not be selling that model. That was an illuminating conversation, and one that I would not have been able to have at a public show.

I continued that article by talking about how awesome it was to tour new RVs without limits and how the RV/MH Hall Of Fame rolled out a bunch of historic RVs and put on a classic RV show. Everything I said in 2022 is valid today in 2025, and RV trade shows are some of the coolest trade shows you could go to.

Free Booze, Music, And Food

20220926 174532
Mercedes Streeter

Then we get to the part that, I’ve been told, Thor Industries really didn’t like. I noted that the biggest departure between this dealer show and a public show was how attendees were treated. There were alcohol tents, food trucks, and catered food scattered all over the show, and all of it was free and unlimited.

Seriously, you just walk up to a tent, get a beer, and walk away. This wasn’t cheap stuff like Bud Light, either, but great local flavors and other tasty alcoholic beverages. It was the same deal with the food trucks and the catering. Thor Industries had invited skilled pitmasters, pizza makers, and more to this event, and the food was really good.

20220926 185127
Mercedes Streeter

I began to notice a sort of trend. A dealer and their employees would walk up to a beer tent, get beer, and then walk around the display looking at campers. Then, they’d get more beer or get food, and then do that some more. Since there was so much alcohol flowing and so many places to get food, you could have spent the entire day walking around buzzed and on a full stomach while shopping for campers to sell to your customers. I mentioned this in only a single paragraph in my story, in passing.

At the time, I did not think anything of it, because that’s how automaker press events work. Automakers will happily set up an open bar and let both journalists and reps get totally sloshed. So, in my mind, this was the RV dealer equivalent of a press event.

Mercedes Streeter

I also noted that the 2022 show was especially wild because, in celebration of hitting all-time record sales in 2021, Thor decided to treat its dealers and factory employees to a Florida Georgia Line concert. At the time, it was actually the last time the music group had played together. If that wasn’t crazy enough, Nelly then appeared on stage for the remix of the song ‘Cruise.’ My mind was blown that, here I was at a private RV show in the middle of Indiana, and I was watching freaking Florida Georgia Line and Nelly while drinking free beer.

So, my article about that was positive. Because again, I was blown away by my look into the world of how RVs  were sold. Apparently, my single paragraph about the beer tents caused major alarm at Thor Industries. Even though I didn’t realize it at the time, I had accidentally revealed the secret that Thor throws free food, beer, and concerts at dealerships while trying to sell them campers. Apparently, they did not expect that I would write about that.

A Different Kind Of Harbinger

20220926 174800
A campfire at an RV show! Mercedes Streeter

The funny thing about this is that it has a sort of “Streisand Effect.” I actually didn’t care about the beer tents and had never intended to make a thing out of it or ever mention it again. However, this, as well as my stories about poor RV quality, have apparently made me a sort of “harbinger of doom” for Thor Industries.

Are the optics of throwing a great show for dealers really that bad? I hadn’t considered it until I heard this irked someone at Thor. Plenty of industries do the same, so I don’t fully understand what the issue is with me casually mentioning it. If you want something to be a secret, don’t make Nelly a part of it, right?

What’s also interesting is how all of this was presented to me. When I got my invite to the 2024 show, it wasn’t directly through Thor itself, as was the case in 2022 and 2023, but through Airstream. I didn’t think anything of this, because Airstream is Thor’s flagship brand and we love Airstream. But when I got there, the representative for Thor wondered why I was there. When I told them that Airstream invited me, I was informed that Airstream doesn’t actually have the power to invite people to shows, and that Thor had really invited Jason, instead.

Jason Torchinsky

But since I had made the drive, and since I had written many negative stories about how poorly my family’s camper is built, Thor’s people said that the least they could do was give me a good time. What was weird was that the camper that Airstream had invited me to see wasn’t even at the show. So the whole thing was just strange from start to finish. It was the first RV show in which I did a single-day speed run because I sort of just wanted to get back home.

Later on, it was suggested that the reason I wasn’t invited was that Thor thought I hated them, and that’s why they invited Jason to try out Thor’s new EREV RV, and not me. I wasn’t supposed to be there at all. Of course, the claim about me hating Thor is not true. I don’t harbor any ill feelings toward any brand, and never toward any PR person.

The Show Goes On

Mercedes Streeter

This year, we didn’t even get an accidental invite to the Open House. It could be because of the above, or it could just be that the RV industry has less money for beer, or maybe something else. I don’t know for sure. What I do know is that, as of right now, Thor, Forest River, and Winnebago do not really work with us. Airstream and a couple of other brands happily send us press releases, and I have sometimes written stories based on them, but that’s it.

The good news is that I already have a backup plan. I will still be going to the Florida show every January, and instead of going to Indiana in September, I will now be going to America’s largest RV show in Pennsylvania.

Just to clear the air one more time here, I do not hate any brand, any PR person, or anything like that. My goal isn’t to be a hater! I can’t even hold a grudge against my childhood bullies. I love all kinds of RVs, including the big ones, the tiny ones, and the weird ones.

At the same time, not all of what I write will be positive. There will be times when I don’t like an RV’s price, quality, or features. I cannot in good conscience ignore that stuff. I will also continue to write about the sorts of happenings that others do not. If you’re a manufacturer and my words are a cause for concern, maybe it’s a good time to work on fixing what I complained about, because if I notice it, I’m sure your customers notice the problem, too.

If anyone at any of the companies mentioned has issues with anything I wrote above or would like to start over, I know you’ve got my email because I’ve already reached out to you many times.

Share on facebook
Facebook
Share on whatsapp
WhatsApp
Share on twitter
Twitter
Share on linkedin
LinkedIn
Share on reddit
Reddit
Subscribe
Notify of
199 Comments
Inline Feedbacks
View all comments
RustyJunkyardClassicFanatic
Member
RustyJunkyardClassicFanatic
6 months ago

This is very disheartening, and I’m sorry to hear this. All you are doing is reporting on their product and if they don’t like it…they should make a better product. It’s difficult because the product they do make can be good for those who just want a camper cheap and it will last awhile…just not long term. So it would be nice if there was more longer lasting campers that can somehow only cost a little more…and less of all the absolute worst campers…just because there is so many of them. Like I said though, it’s hard because the cheapest ones are my favorite ones!
Hopefully, you will be invited again because like I said it’s just VERY disheartening to hear this! The FL & PA RV shows sound better anyway.
I LOVE all of your RV articles! (& all the other ones too, of course!)

Tyler Durden
Tyler Durden
6 months ago

Thank you for upholding good standards. Much of media fails to simply provide relevent facts. In this Internet-connected world of “the free flow of information”, there is more bias an inaccuracy than ever.

MikeInTheWoods
Member
MikeInTheWoods
6 months ago

Bravo Mercedes for upholding honest journalism in 2025! Who cares if they get mad. If they make crappy products, perhaps they should fix the issue or go broke. Now that AI can make reviews easily, and influencers are hot garbage for unbiased information, I just do my homework carefully and make informed decisions when I can.

PlatinumZJ
Member
PlatinumZJ
6 months ago

Wow…what a strange reason for Thor to be upset! I thought the existence of these ‘wine and dine’ events was common knowledge. Heck, I once accompanied one of our customers on a visit to a vendor, and the vendor had brought in so much food that we were covered for breakfast, lunch, and dinner (no booze though). It sort of makes me think about my conservative relatives snooping around the house and having a fit when they finally locate the liquor bottles.

And even if that’s just a cover story they’re using…again, as I commented on David’s article, they got called out for doing something crummy, and they’re not handling it very well at all. I know this isn’t meant to be a traditional press event, but they aren’t doing themselves (or their industry) any favors by barring you and your colleagues. Even though I’m not in the market for an RV or camper, they’re still interesting to me, and I know I can count on you to give an honest assessment of what you’ve seen. It’s not mean-spirited to call out serious issues regarding construction and quality of materials, that’s critical information for people looking to buy one of these.

Salaryman
Member
Salaryman
6 months ago

I watched about 2 minutes of that ‘review’ you posted and had to turn it off. That girl is annoying.

Nonameforme
Member
Nonameforme
6 months ago

I work in the industry fixing issues with RVs and I have 100% made myself a bit of a pariah with at least a couple OEMs by speaking out publicly about quality issues.

OH WELL! They certainly do not like when you peel back the covers publicly.

MAX FRESH OFF
Member
MAX FRESH OFF
6 months ago

Mercedes, your article about lauan probably pissed off the RV industry more than any of your accurate reporting on the awful build quality of their products.

Mikkeli
Mikkeli
6 months ago

what I don’t get is why they wouldn’t be really really picky about what models they send to the tradeshow? (I suppose the answer is those are the pick of the litter and others off the assembly line are even worse.)

Adam EmmKay8 GTI
Adam EmmKay8 GTI
6 months ago
Reply to  Mikkeli

They know all of them will be sold with mark ups so they do not care.

Jsloden
Jsloden
6 months ago

If everything you wrote was a positive puff piece then you wouldn’t be a real journalist. Keep on keeping on.

Mr E
Member
Mr E
6 months ago

I look upon these situations the same as relationships. If they don’t want me around, I don’t want to waste my time trying to be around them.

As some wise surfer probably said, “Acknowledge, move on.”

It’s their loss.

Ben
Member
Ben
6 months ago

Wow, that’s wild! If anything, I think sometimes you’re overly positive about these dumpster fires of RVs. I would guess only about 10% of the stuff you cover is even something I would consider buying. The other 90% has some fatal flaw that eliminates it from consideration immediately.

If you’re missing the big party in Elkhart, maybe we should do an Autopian RV rally somewhere. 🙂

PropWash
PropWash
6 months ago

Its as if “The Company” loves “The Free Market” until it finds itself against this little troublesome requirements of free markets. “In a perfectly free market, economic theory assumes that the consumer is fully aware of the value of products through a principle known as “Perfect Information”. Manufacturers prefer “Information Asymmetry”. Keep on keepin’ on Mercedes.

Tony Grichnik
Member
Tony Grichnik
6 months ago

“The truth always wins out in the end.” – Arthur Dempster

The same is very true about quality and reporting. If the manufacturers don’t like the press they’ve earned, they should probably fix the quality problems rather than complaining about the reporting on them. In the long run it’s cheaper for them, better for their customers, and ultimately leads to long-term profit.

Sklooner
Member
Sklooner
6 months ago

I only purchase used rvs and my current motorhome is a 92 Winnebago- I get and and drive it no worry about failed parts and leaks and the like. I watch the Liz Amazing youtube videos and that cures me of getting a new one

Tomas Cruz
Tomas Cruz
6 months ago

I’m glad you approached this with so much transparency! This site (and the former site) have a great culture of openness that really makes me feel like you have your reader’s best interests at heart. Kudos!

Bizness Comma Nunya
Bizness Comma Nunya
6 months ago

Honestly, good for you, Mercedes.

The RV industry (generally speaking, some exceptions) has been cruisin for a bruisin for along time regarding cost vs. quality.

It’s fucking embarrassing how poorly built a lot of RVs and TTs are and have been for a while.

There isn’t anything stopping you from continuing to review RVs/TTs though (at dealers, rentals, etc..) so either way, they can shape up or shut up.

Ron, on the reservation
Member
Ron, on the reservation
6 months ago

Mercedes: Your prospective of this industry is influenced by the personal spending of your families funds; hard working people with finite resources to support a flawed industry. You are among the 1% at this show that never take out of their own pockets to purchase the products. Swindler factory sales folks trading with swindler resellers. Wear your banishment with pride.

Matthew Richardson
Matthew Richardson
6 months ago

Keep doing what you are doing. The honest writing is why I come to this site instead of others. Reading your stuff is one of the reasons I decided to buy an older rv(1995 Newmar London Aire Diesel Pusher) when I decided I wanted one for the family. Higher quality and much closer to the bottom of the depreciation curve. Now I’ve been thinking about moving on from that because I have a truck that could tow a trailer. Been looking at 80s Airstreams, Holiday Ramblers, and Avions. The quality is just so much better than new stuff.

I’m not opposed to new stuff but I am to new stuff that has terrible quality.

ADDvanced
ADDvanced
6 months ago

I briefly looked into camper trialers for a while, and yeah the quality on SOME of them in the 80s, before the companies were purchased by larger companies and had costs cut, were really, really good.

Carney
Carney
6 months ago

Keep up the honest work. You can Cy with new homes in AZ. I just can’t wrap head around saying “I want to keep putting out terrible work, don’t show how bad it is.” I know “quality” takes money but at these prices “quality” should be a given.
I think if I were to buy a new travel trailer and see the huge 5th wheels on the road, I would chuckle the same way I did when I would golf and see big houses on the course. They were build using the same short cut methods my little starter home used…..

Utherjorge, who is quite angry about the baby FJ
Member
Utherjorge, who is quite angry about the baby FJ
6 months ago

Bud Light out here catching strays

Duane Cannon
Duane Cannon
6 months ago

Abandoned RV’s are everywhere on the mountain backroads in my area. Half burned, half demolished with their guts spilling out so you can see how amazingly cheap and flimsy they are.

I wish someone had the guts to write an honest article about the real cost of owning RV’s highlighting the actual cost of buying, financing, storing, maintaining and eventually reselling an RV (excluding trade-ins which means you’re getting screwed twice). And then divide those numbers by how many times they actually get used. We can all have a good laugh.

*Jason*
*Jason*
6 months ago
Reply to  Duane Cannon

You can find that type of info from people that a full timing in their RVs and blogging about it.

Duane Cannon
Duane Cannon
6 months ago
Reply to  *Jason*

And add insurance and fuel in there. Vloggers, bloggers and Youtubers looking for clicks are not a reliable source of information about much of anything.

*Jason*
*Jason*
6 months ago
Reply to  Duane Cannon

Those are included as well.

As to reliability – that depends on the channel. There is a market for both unrelenting positivity and for reality.

LongRoofFan
LongRoofFan
6 months ago

I love and work in Elkhart Indiana, in the RV industry although I work for a supplier that’s branched out. Almost all rv factories around here are 100% rate. Meaning they get paid by how much goes out the door. They are incentivised to push as much out as possible with no regard for quality.

FloridaNative
Member
FloridaNative
6 months ago

We Autopians expect honesty, and you definitely deliver!

But, are Thor’s actions toward you really any different from any other industry?

Last edited 6 months ago by FloridaNative
Scott Ross
Member
Scott Ross
6 months ago

Shilltuber culture is horrible, I don’t care if it’s RVs, Roller Coaster, Motorcycle, or tech. I under stand press event are important but some of these back door deals and lack of disclosure is absolutely horrible

Scott Ross
Member
Scott Ross
6 months ago

I really like the inside baseball articles. I always liked your RV and bus to RV conversion articles. It looks like this article came out after the Largest RV show. I hope went to the AACA museum up the street. They have an amazing collection of Busses that you would be interested in.

199
0
Would love your thoughts, please comment.x
()
x